Customer Success & Operations Manager

 

About the Role:

Join our growing team at Energize Marketing and contribute to our mission of delivering

innovative solutions to marketing teams at top-tier B2B brands. We value diversity, invest in our people, and foster a thriving culture. Take this opportunity to grow with us and be part of the Energize Marketing journey!

​

As Customer Success & Operations Manager at Energize Marketing, you will have the chance to work with cutting-edge technologies and platforms, collaborating closely with clients to set up and optimize campaigns, identify opportunities, and guarantee their satisfaction with our B2B solutions.

​

We are seeking a confident and self-motivated professional who will spearhead the

implementation of an effective customer service and operations strategy. Your dedication to delivering outstanding service to both new and existing customers will be paramount. While working independently, you will also receive valuable assistance and support from our collaborative team, enabling you to drive customer satisfaction and foster business growth successfully.

 

What You’ll Do:

• Onboard customers and provide a positive experience working with Energize Marketing through a high degree of account management

• Create document standardization by establishing uniformity in material, deadline, campaign reporting, and digital filing to ensure consistent and streamlined deliverables for our customers

• Manage programs and deliverables by effectively leveraging technology and company systems

• Optimize campaigns and problem solve with customers across all solutions

• Proactive data reporting by creating and delivering mid, and post-campaign reports

• Deliver lead reporting based on contractual KPIs

• Cross-sell customers by suggesting complementary products and additional services

•  Assist with marketing and operational tasks across email, digital, social, events and trade shows.

 

What we’re looking for:

• BA/BS degree required

• 3-5+ years of relevant work experience in strategic account management

• Strong understanding of digital/online marketing and associated technologies

• Exceptional organizational, time-management, and prioritization skills

• Understands customers’ needs and support their KPIs

• Proven experience in managing technical project implementations

• Help customers identify gaps in business process and workflow

• Align solutions and demonstrate ROI data

 

Benefits:

• Medical, Dental, Vision, 401(k) and additional benefits

• Competitive compensation (based on experience)

• Monthly wellness stipend

• Flexible PTO policy

 

Why Energize Marketing?

Energize Marketing provides highly targeted Demand Generation, Webcast, Virtual Event, and Content Marketing solutions that deliver results and drive account growth for B2B marketers. Leading Fortune 500 companies leverage our global database platform, energizeDB™, and our market-leading channels, TechResources™, TechTalks™, TechEvents™, and TechStudio™ to reach B2B professionals worldwide.

​

Visit Energize Marketing to learn more.

 

Joining our company means becoming part of a dynamic team dedicated to empowering B2B tech marketers. We specialize in assisting our clients with their ABM strategies and high-growth goals. By working with us, you'll have the opportunity to contribute to our vibrant culture and make a real impact on shaping our future direction. We value innovation, collaboration, and personal growth, providing an environment where you can thrive and unlock your full potential. Come be a part of our journey and help us revolutionize B2B marketing together.